Since I am now a 100% work-from-home luck SOB, I figured it would be a wise idea to have internet service that I could be demanding of. So, I swaped my residential Comcast service over to Business class. I wanted to ensure that when I called them stating that they are fucking up my VPN connection, they would have to listen.
My experience so far has been fantastic. I have an Account Manager, a phone number to reach the Business Class tech support team, 2 static IPs (1 I get to assign, 1 assigned to the Comcast 8014), and a guarantee! Service activation went well. I called up my fancy techsupport number to setup a RDNS entry and instead of being led around by a fool I was politely told that the tech really didn’t understand everything I was talking about and transferred me over to the techs who actually manage DNS! It was amazing. He asked me what I wanted and which IP and POW it was done. No silly “wait 6 weeks” or I can’t do that.. just done. No hassle.
In addition to all of this goodness, which is quite contrary to everyone’s experience with residential service, VPN performance has increased. What a wonderful thing.